Return and Refund Policy – MA CARE

Return Window

Customers may request a return within 30 days of receiving their order, subject to the conditions below.

Return Eligibility

To be eligible for a return, products must be unused, unopened, and in their original packaging. For hygiene and safety reasons, opened or used hair care and cosmetic products cannot be returned unless they are defective, damaged, or incorrectly shipped.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at mafreshcontact@gmail.com. Include your order number and clear photos of the issue. We will review your request and provide an appropriate solution.

Refunds

Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.

Return Shipping

Customers are responsible for return shipping costs for eligible returns due to a change of mind. If an item is defective, damaged, or incorrectly shipped, please contact us for return instructions.

How to Request a Return

Email mafreshcontact@gmail.com with your order number and the reason for your request. Please wait for return instructions before sending any item back.

Contact Information

MA CARE – Customer Support
Email: mafreshcontact@gmail.com